What can I do if my order hasn’t been delivered by the expected date?

If your order hasn’t been delivered by the estimated delivery date, please complete the following steps:

  1. – Check the actual status of your order via the tracking number/link we sent via email.
  2. – Check if you have received a delivery note from the postal service with further information. Your order may have been delivered to the local post office or local delivery depot.
  3. – Ask your neighbours or receptionist in the building who might have taken your parcel over at the delivery address.

If the suggestions above did not resolve the issue, please contact us as soon as possible here.