What can I do if my parcel is missing items?

If your parcel is missing any item of you ordered, it is likely caused by shipping your items separately.

The reason for this might be:

  • – The item is temporarily out of stock
  • – The items that you already received could be shipped faster than the rest from a different warehouse location.

When your items are shipped in several shipments, we notify you via email.*

If you did not get any email notification, get in touch with us as soon as possible. Our Customer Service will be happy to assist you with any further questions.

*Our emails might end up in spam folder due to filter settings so please check your email folders.

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